“We Gained Back 10+ Hours a Week” - How One Venue Changed Everything with Pocket Angel
When you’re running a busy wedding venue, enquiry management and client communication can quickly become the most time-consuming part of the job. From missed follow-ups to juggling multiple platforms, even the most organised teams can find themselves pulled away from the parts of the business that really matter - the couples and their wedding experience.
We spoke to the Weddings & Events Director, Angie, at That Amazing Place about how things looked before and after introducing Pocket Angel into their day-to-day workflow. In the testimonial below, she shares how the platform has helped streamline enquiries, reduce admin pressure, and create a more consistent and responsive customer journey from first enquiry through to wedding day.
1. Can you briefly describe your business and what you do?
I’m the Weddings & Events Director at That Amazing Place, an exclusive-use wedding venue in the UK. My role covers everything from handling enquiries and viewings to managing bookings, customer communication, operations, and making sure every couple receives an amazing experience from their first enquiry through to their wedding day.
As a venue, we pride ourselves on creating a very personal and relaxed experience for couples, so communication and organisation are incredibly important to me.
2. How long have you been running your business?
That Amazing Place has been established for several years and has become a well-known wedding venue within the industry, with a strong focus on customer experience and creating memorable weddings.
3. Before using Pocket Angel, what did a typical working week look like for you?
Before Pocket Angel, a huge amount of my week was spent tied up in admin. I was manually managing enquiries, replying to emails and messages across multiple platforms, chasing follow-ups, organising viewings, and trying to keep track of where every couple was in the process.
Because I manage so much of the business myself day-to-day, it often felt like I was constantly reacting rather than being able to properly focus on the weddings and the couples themselves.
4. What were the biggest challenges or frustrations you were dealing with at the time?
I was using another CRM before moving over, but over time more and more features started being restricted unless I upgraded or paid extra. One of the biggest frustrations was losing the ability to send SMS messages, which was something I relied on heavily for quick communication with couples.
I also felt very limited with automations. I wanted more control over the customer journey and how enquiries were managed, without constantly hitting restrictions or having to work around the system.
5. Where did things most often feel overwhelming or slip through the cracks?
Follow-ups were probably the biggest challenge, especially during busy wedding season. Enquiries come in at all hours, including evenings and weekends, and when you’re trying to manage a venue, host viewings, coordinate weddings, and handle admin all at the same time, it can become overwhelming very quickly.
I hated the feeling that I might miss an enquiry or delay getting back to a couple because I was pulled in so many different directions.
6. What made you decide to try Pocket Angel?
I wanted a system that gave me more flexibility, more automation, and everything in one place. Pocket Angel felt much more tailored to how I actually work as a wedding venue rather than forcing me into rigid processes.
The ability to customise automations, centralise communication, and improve the customer journey was a huge factor for me.
7. Was there a specific problem or moment that pushed you to look for a solution?
The biggest thing was realising how much time I was losing to repetitive admin every week. I didn’t start working in weddings to spend my evenings chasing follow-ups and manually responding to the same types of enquiries over and over again.
I wanted to spend more time focusing on the couples, the weddings, and growing the business rather than constantly being buried in admin work.
8. How did Pocket Angel fit into your day-to-day work once you started using it?
Very quickly it became part of my daily workflow. Having enquiries, pipelines, WhatsApp conversations, emails, social media messages, automations, and bookings all connected in one place completely changed how organised everything felt.
Instead of checking multiple platforms constantly, I could manage everything centrally, which made a massive difference to my day-to-day workload.
9. What surprised you most about using Pocket Angel?
Honestly, how much time it saved me while still keeping communication personal. I was worried automation might make things feel too robotic, but actually it’s done the opposite.
The nurture campaigns and automated follow-ups mean couples receive quicker and more consistent communication, while I still have complete visibility and control over the experience they receive.
10. How easy did you find it to get started and use?
Much easier than I expected. The system was built around how I operate as a venue, and over time we’ve continued developing it further to suit the business better.
We’ve added WhatsApp messaging, integrated social platforms into one inbox, introduced online calendar bookings for viewings, and built much stronger nurture campaigns for enquiries — all of which has made the whole process feel far more streamlined and professional.
11. What has changed in your business since using Pocket Angel?
The business feels significantly more organised and efficient. Response times are quicker, enquiries are handled far more consistently, and I have much better visibility over where every couple is within the process.
It’s also improved the overall customer journey massively because couples can now enquire, communicate, and book viewings much more easily.
12. How has it affected your workload or how you manage your time?
It has reduced my admin workload massively. Instead of spending hours every week manually following up enquiries or checking multiple systems, so much of the process now happens automatically in the background.
That’s allowed me to spend more time focusing on running the venue properly and delivering a better experience for couples rather than constantly chasing admin tasks.
13. If possible, roughly how many hours per week do you feel you’ve gained back?
Easily 10+ hours per week, especially during peak season. Some weeks probably even more.
14. How does running your business feel now compared to before using Pocket Angel?
It feels far more manageable and far less stressful. Before, I constantly felt like I was trying to keep up with everything manually. Now I feel much more in control of the business and confident that enquiries and communication are being handled properly even when things get busy.
It’s taken a huge amount of pressure off day-to-day operations.
15. What do you worry about less (or no longer worry about) since using it?
Missing enquiries, forgetting follow-ups, delayed replies, or losing track of couples in the booking process.
Before, those things were always at the back of my mind, especially because I manage so much myself. Now I know the systems and automations are supporting me properly behind the scenes.
16. Who would you recommend Pocket Angel to, and why?
Any wedding venue or service-based business that deals with a large amount of enquiries and customer communication. If you’re spending too much time managing admin instead of focusing on your customers or your business, it makes a massive difference.
17. What would you say to a business owner who’s unsure whether Pocket Angel is right for them?
If you feel like admin is taking over your business, then it’s absolutely worth considering. For me, it’s not just about saving time - it’s about creating a better customer experience while also making the business far easier to manage day-to-day.
18. If you had to describe Pocket Angel in one sentence, what would you say?
Pocket Angel has completely transformed how I manage enquiries and communication, giving me more time to focus on creating incredible wedding experiences instead of getting buried in admin.
Still buried in admin and chasing enquiries? It might be time to let Pocket Angel do the heavy lifting - so you can get back to running your business, not your inbox.
