Pocket Angel Privacy Policy

Last Updated: September 2025

1. Introduction

Welcome to Pocket Angel! This Privacy Policy describes how Pocket Angel ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, www.pocketangelpa.co.uk, and our services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

2.1. Personal Data

Personal data refers to any information relating to an identified or identifiable natural person. We may collect personal data that you voluntarily provide to us when you:

Register for an account or use our services (e.g., name, email address, phone number, business name, address).
Communicate with us (e.g., through email, chat, or support tickets).
Subscribe to our newsletter or marketing communications.
Participate in surveys, promotions, or events.
Provide feedback or testimonials.

2.2. Usage Data

We automatically collect information about how you access and use our website and services. This Usage Data may include:

Your computer's Internet Protocol (IP) address.
Browser type and version.
Pages of our website that you visit.
The time and date of your visit.
The time spent on those pages.
Unique device identifiers and other diagnostic data.

2.3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.

3. Use of Data

Pocket Angel uses the collected data for various purposes, including:

To provide and maintain our service.
To notify you about changes to our service.
To allow you to participate in interactive features of our service when you choose to do so.
To provide customer care and support.
To provide analysis or valuable information so that we can improve the service.
To monitor the usage of the service.
To detect, prevent and address technical issues.
To manage your account and provide you with access to our services.
To send you marketing and promotional communications that may be of interest to you, based on your preferences.
To personalize your experience and deliver content and product offerings relevant to your interests.
To conduct research and analysis to improve our services and develop new features.
To comply with legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing Personal Data (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal data:

Performance of a Contract: We process your personal data where it is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into such a contract. This includes providing our services, managing your account, and processing payments.
Legitimate Interests: We may process your personal data when it is necessary for our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests. Our legitimate interests include improving our services, marketing, fraud prevention, and ensuring the security of our systems.
Consent: In certain situations, we may rely on your explicit consent to process your personal data. Where we rely on consent, you have the right to withdraw your consent at any time.
Legal Obligation: We may process your personal data where it is necessary for compliance with a legal obligation to which we are subject, such as tax laws or regulatory requirements.
Vital Interests: In rare cases, we may process your personal data to protect your vital interests or the vital interests of another natural person.

5. Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

6. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, but are not limited to, encryption, access controls, and regular security assessments.

7. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Pocket Angel will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Disclosure of Data

8.1. Business Transaction

If Pocket Angel is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

8.2. Disclosure for Law Enforcement

Under certain circumstances, Pocket Angel may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

8.3. Legal Requirements

Pocket Angel may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Pocket Angel
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

9. Your Data Protection Rights Under UK GDPR

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

12. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: partners@pocketangelpa.co.uk
By visiting this page on our website: www.pocketangelpa.co.uk